Partner FAQ

Frequently Asked Questions

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How can I determine which Partner system I have?

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How do I change the time on my Partner Mail VS System?

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How do I retrieve my messages when I'm away from the office?

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How do I change/record the automated attendant main greeting?

 

 

How can I determine which Partner system I have?

There are two ways to determine the type and release of your Partner system:


1) Using [ Feature ] [ # ] [ 1 ]
2) Using [ Feature ] [ 5 ] [ 9 ]

1) When you use the Feature #1 option, you will hear various beeps from the handset which correspond with the beeps indicated on the chart below.  You must be on an active call on an outside line.  You can accomplish this several ways:
    a. Call one of the incoming lines to the Partner system and have another person answer, then press [ Feature ] [ # ] [ 1 ].
    b. Call an outside party and explain that they will hear some beeps on the phone while you conduct this test.  Press [ Feature ] [ # ] [ 1 ]
    b. Pick up an unused line and press [ Feature ] [ # ] [ 1 ].  You will hear the dial tone in the background and possibly an error message.
    c. On Partner Plus/II/ACS and Endeavor systems, you can program a ghost line (that doesn't have an actual line installed on it), then select that line and press [ Feature ] [ # ] [ 1 ].

2) Feature 59 can only be used on Partner ACS or Endeavor systems.  Just use any display phone on the system and press [ Feature ] [ 5 ] [ 9 ].  The display will show the type of system and release as indicated in the table below.

Considerations:
bulletOn some Partner ACS and Endeavor systems, using Feature 59 is preferable because the beeps provided by Feature #1 are the same for different releases.
bulletWith Feature #1, if you receive an error or waive-off tone after pressing [ # ], the phone may be installed on a Merlin Legend or Merlin Magix system.
bulletThe dash (-) in the chart below indicates a pause between each beep pattern.
bulletOn Partner Endeavor systems, "Small" means the system is either a single processor or two-slot carrier.  "Large" means it is a 5-slot carrier installation.

Partner Identification Table

RELEASE

PARTNER BASIC

PARTNER PLUS

PARTNER II

PARTNER ACS

PARTNER ENDEAVOR (SMALL)

PARTNER ENDEAVOR (LARGE)

1.0

1 beep

2 beeps

2-1 beeps

5-1 beeps
F59=P ACS R1.0

2-1-1 beeps
F59=P ECS - S - R1.0

2-2-1 beeps
P ECS - L - R1.0

1.1

     

5-1 beeps
F59=P ACS R1.1

   

2.0

3 beeps

4 beeps

2-2 beeps

5-2 beeps
F59=P ACS R2.0.1

2-1-1 beeps
F59=P ECS - S - R1.0.1

2-2-1 beeps
P ECS - L - R1.0.1

3.0

1-3 beeps

2-4 beeps

3-1 beeps

5-3 beeps
F59=P ACS R3.0

   

3.1

1-3 beeps

1-2 beeps

1-4 beeps

     

4.0

2-3 beeps

3-2 beeps

3-3 beeps

5-4 beeps
F59=P ACS R4.0

   

4.0.1

   

3-4 beeps

     

4.1

4-1 beeps

4-2 beeps

4-3 beeps

     

5.0

     

5-5 beeps
F59=P ACS R5.0

   

 



How do I change the Time on my Partner Mail VS system?

When you change the time on the Partner system, the time will also change on the Partner Mail VS system. In some cases, you may need to conduct a System Reset - Programming Saved (#728) for the time to be corrected in the Partner Mail VS system.

---Considerations

When programming the System Time on the Partner system, enter the time in 24-hour notation. In this scheme, the hours of the day are 0000 (12 midnight) to 2359 (11:59 p.m.). Since each time must have four digits, use leading zeros when necessary. For example, to set the time to 9:00 a.m., enter [ 0 ] [ 9 ] [ 0 ] [ 0 ]. For 4:45 p.m., enter [ 1 ] [ 6 ] [ 4 ] [ 5 ].

The time appears on system display phones as a.m. or p.m. (not in 24-hour notation).

---Programming

To change the System Time:
Must be programmed from a display phone on extension 10 or 11.
NOTE: [System Program] = The left Intercom button

  1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Program ]
  2. Dial [ # ] [ 1 ] [ 0 ] [ 3 ].
  3. Enter a new time in 24-hour notation.
     For example, to set the time to 2:15p.m., press [ 1 ] [ 4 ] [ 1 ] [ 5 ].
     A display similar to the following appears:
     System Time
     Data 1415

    This time appears on system display phones as 2:15p.
  4. Select another procedure or exit programming mode by pressing [ Feature ] [ 0 ] [ 0 ].

 

How do I retrieve my messages when I'm away from the office?

If your call is answered by Partner Mail Auto Attendant, press [*][7]. If call is answered by a fellow employee have that person press transfer then dial [7][7][7] and hang up. If the call is answered by DXD, Direct Extension Dial, press [7][7][7] and then log in as if you were on the premises.

How do I change/record the automated attendant main greeting?

To record the Automated Attendant Main Greeting Menu Prompt

  1. Call the Voice Mail System by pressing intercom (7) (7) (7) or the pre programmed voice mail access button.
  2. Press (0) (#)
  3. Enter System Administrators Password. For example press (1) (2) (3) (4) (#)
  4. Press (3) to administer the Automated Attendant Greeting.
  5. Press (1) to record the Automated Attendant Greeting.

    The system prompts you to press (1) when finished recording.

  6. At the tone begin recording the Greeting
  7. Press (1) when finished recording.
  8. Do one of the following
  1. To approve the Automated Attendant Greeting that was just recorded press (1)
  2. To re record the Automated Attendant Greeting press (2). Repeat step 5.
  3. To play back the Greeting press (3).
  1. After recording the Greeting and approved either hang up or press (*) (*) (9) to exit programming.

 

 

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